objectivity

Exploiting "objective" bias in traditional media

I've been a journalist for several decades now and for most of that time, I've bought into that myth... but since the advent of social media, my belief in that myth has eroded into virtual non-existance. I worked very hard on maintaining objectivity in everything I did in the early years and discovered something uncomfortable. The closer any journalist approached a story with real objectivity, the less likely that journalist would have a career. The more they were able to artfully inject their opinion into a piece, the faster their career rose.

Interesting story on CNN today on how the "objective" press is manipulated by people with a particular axe to grind. The story reveals how whistleblowers, like Edward Snowden, have sought out journalists that have a reputation for dislking certain political extremes for the purpose of gaining public sympathy for their actions.  For Snowden, his use of The Guardian's Glenn Greenwald have paid off handsomely with offers of political asylum from countries like Iceland.


I'm not passing judgement on anyone here, I'm just opening the curtain on the myth of absolute objectivity in the press.  


I've been a journalist for several decades now and for most of that time, I've bought into that myth... but since the advent of social media, my belief in that myth has eroded into virtual non-existance.  I worked very hard on maintaining objectivity in everything I did in the early years and discovered something uncomfortable.  The closer any journalist approached a story with real objectivity, the less likely that journalist would have a career.  The more they were able to artfully inject their opinion into a piece, the faster their career rose.


The Guardian, for example, is the only British publication that has a web presence specifically targeted at US news and audiences.  It is also an unabashedly liberal publication politically and takes great pleasure in reporting news that is damaging to the US government... no matter who is in charge of it.  They make a lot of money doing that and that's specifically why Snowden leaked the information to them.  That left the US media scrambling to catch up and take on varying positions on the issue.  For example, Fox News has been braying about Obama's involvement in the secret surveillance and MSNBC has been just short of calling for Snowden's head.  So far, I have not seen ANY reporting that could be close to being called objective.


This is, however, nothing new.  Even the most objective journalists I know have subjective methods for determining what should or should not be covered.  One well-known journalist told me years ago that he has stopped taking calls and emails from any PR person that he doesn't already know and has worked with.  Another will only accept direct messages from Twitter (and you can't reach him unless he has connected with you.  I've also talked with journalists who say that when there are five companies that are involved in a particular technology issue, and all are saying virtually the same thing about the issue, she will only include the input from the largest company of the five, because it's better for the SEO of the publication (not to mention that the largest company is an advertiser).


Speaking of advertising bias, I've had several journalists (all very good and very respected) who have sworn up and down that advertising doesn't affect their reporting, bitch and rail whenever they come back from an interview with a company that never advertises in their publication... or any other.  Yes, those journalists, to their credit, still write up the interview, but does anyone actually believe that the coverage is not affected by their anger?


It is not just important, but absolutely necessary for a journalist to be as objective as possible in reporting news... but in today's day and time it rarely happens, nor does anyone really believe it does unless the reporting agrees with their particular position.  Then it's absolutely fair and balanced.


How do we move the needle back towards reality?  It's not the job of the journalist for the most part.  It's the job of the source of the information.  Objectivity and truth are the responsibility of everyone today.


Bias and Journalism in the 21st Century

James Colgan of Xuropa sent me a piece by Michael Arrington at Tech Crunch regarding media bias and whether it is important for journalists to make overt effort to show where there bias lies.  Arrington submits that it is a requirement for all journalists to state clearly where they stand on issues and individuals in their reporting, while a journalist he was taking about claims his training keeps him objective... and he needs to keep his opinions secret.

As one of those trained journalists I have to say... I side with Arrington on this one.

Journalists are trained to approach what they are reporting on with as much objectivity as the possibly can muster.  I know some journalists that have never registered to vote in an effort to remain objective.  But my training clearly states that when we do have a bias, we are required to disclose that bias publicly.  Fox News, for all the crap that gets thrown at it, never makes an apology for it's right of center position, but it also clearly differentiates what it calls news and what it calls opinion.  That is clearly not the case with some other news organizations (MSNBC) that continue to claim objectivity though obviously biased and damage their own credibility in the process.

In the world of online journalism, most bloggers, including Arrington, clearly take sides and say what side that is.  You don't have to agree with them, but the audience has the responsibility of determining if the facts they present as the basis for their argument are acceptable.  Modern journalism is not about spoon feeding information to an acquiescent public.  It is about force feeding information and making the audience work on it.

This has historical precedent.  As I've stated in previous blogs, the focus on objectivity for journalism is only about 50 years old and began with coverage of WW II.  But even at that point, news coverage was biased.  Walter Cronkite and Eric Severeid were obviously biased toward the Allied Powers, and since that side won, they became trusted sources.  If we had lost, they might have been tried as war criminals by the Nazis. But no one is ever truly objective.  Ever.  Even Woodward and Bernstein were driven to report Watergate by their shared hatred of Richard Nixon and is administration.  They were ridden by their bosses to "get back to work" covering daily news in the early days of their investigation but their zeal for bringing down the President drove them to complete that job, and we are all the better for it.

Arrington states that we "need more opinion, not less" in journalism today.  I'm not sure I agree with that statement because our news media is almost nothing but opinion.  But I do agree that a reporter's bias must be disclosed honestly so the audience can determine how to view the content and where to go to find balance and how to find a trusted source.

Incidently, I'm going to be talking about how to determine trusted sources in your social network tomorrow on Around the Coffee Bar on Vpype.  Check in with your comments.

Advertising needs a hand

Guy Kawasaki did a post in Open Forum this week on "Is Advertising is Dead" reporting on a panel of advertising experts from Facebook, Yahoo and Microsoft.  The purpose of the panel was to discuss the benefits and pitfalls of using advertising to support a web-based business.  There were some good points, but like every other discussion I have seen on advertising it missed an important point:  How do you make it work?



Advertising does not create sales.  It improves them, but  it doesn't create them.  It reinforces opinions and impressions that have already been established.  For advertising to work, the initial sale has to have been already made; the first impression established.  The panel got close tot he subject with the statement: The key starting point is great content. When you have great content, you’re more likely to attract audiences, and audiences are what advertisers are looking for."  

The content is what establishes opinion and creates the initial openness to a sale, but that content has to have at least the appearance of objectivity to do its job.  If the content in the online publication is obviously biased in favor of a particular vendor, it doesn't meet the definition of "great content" that the panel says you have to have.

This is the key component missing from social media programs in corporate America and what needs to be addressed before they will become valuable to the market.